| EPSRC Reference: |
GR/L66373/01 |
| Title: |
PRINCIPLES FOR IMPROVING INTERACTION IN TELEPHONE-BASED INTERFACES |
| Principal Investigator: |
Brewster, Professor SA |
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| Department: |
School of Computing Science |
| Organisation: |
University of Glasgow |
| Scheme: |
Standard Research (Pre-FEC) |
| Starts: |
13 October 1997 |
Ends: |
12 October 2000 |
Value (£): |
53,510
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| EPSRC Research Topic Classifications: |
| Human-Computer Interactions |
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| No relevance to Underpinning Sectors |
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Summary on Grant Application Form |
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Telephone-based interfaces (TBIs) are an increasingly important method of interacting with computer systems (such as electronic banking or voice mail). Telephones themselves are also incorporating greater functionality (such as address books and call forwarding). In both cases this extra functionality may be rendered useless if usability is not considered. One common usability problem is users getting lost when navigating through hierarchies of options or functions. This may mean some functions are not used or that users cannot achieve the goals they wish. The innovative aspect of this proposal is to use structured non-speech sounds (such as short pieces of music) to enhance the output of information in TBIs. Sound can present information rapidly without getting in the way of any speech output. I will investigate the use of sound to provide navigation cues to stop users getting lost and also to provide richer output methods to create more flexible interaction techniques. To ensure effectiveness I will perform a full usability evaluation. TBI designers will benefit from this research because guidelines produced will enable them to create more powerful interfaces. End-users will benefit because the resulting telephones and telephone services will be more usable.
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Key Findings |
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This information can now be found on Gateway to Research (GtR) http://gtr.rcuk.ac.uk
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Potential use in non-academic contexts |
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This information can now be found on Gateway to Research (GtR) http://gtr.rcuk.ac.uk
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Impacts |
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| Description |
This information can now be found on Gateway to Research (GtR) http://gtr.rcuk.ac.uk |
| Summary |
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| Date Materialised |
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Sectors submitted by the Researcher |
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This information can now be found on Gateway to Research (GtR) http://gtr.rcuk.ac.uk
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| Project URL: |
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| Further Information: |
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| Organisation Website: |
http://www.gla.ac.uk |