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Details of Grant 

EPSRC Reference: GR/J53409/01
Title: SYCOMT - SYSTEM DEVELOPMENT AND COOPERATIVE WORK: METHODS AND TECHNIQUES
Principal Investigator: Hughes, Professor J
Other Investigators:
Rodden, Professor T
Researcher Co-Investigators:
Project Partners:
Pre Nexus Migration
Department: Computing & Communications
Organisation: Lancaster University
Scheme: Standard Research (Pre-FEC)
Starts: 01 March 1994 Ends: 28 February 1997 Value (£): 197,605
EPSRC Research Topic Classifications:
Human-Computer Interactions
EPSRC Industrial Sector Classifications:
Financial Services
Related Grants:
Panel History:  
Summary on Grant Application Form
The investigation of industrial scale methods for CSCW systems design. To outline the systematic role of ethnographic and cybernetic approaches to understanding cooperation within the context of IT requirements development. Understand the nature of cooperative work within the financial services and outline the development of cooperative facilities to support this. To propose a set of future techniques and guidelines for the systematic incorporation of the needs of cooperative users in large scale systems development. ProgressThe first year of the project has focused on undertaking extensive studies of a financial institution with the aim of outlining the nature and scope of the cooperation taking place. This work has focused on gaining an understanding of the use of the technology and the relationship between the work of the bank and the supporting technology. Studies have examined the provision of a range of different financial services and the introduction and use of different technology to support the cooperative aspects of work. The work undertaken in studying the details of cooperative work has been complemented by the development of systematic techniques for the presentation of the result of studies into the development process. This work has concentrated on the augmentation of a range of existing tools for structuring information to increase the accessibility to the emerging results of fieldwork. The techniques involved in ethnographic study have also been incorporate into a series of guides for existing consultants. The methodological focus of the work has been augmented by a consideration of the technology used in the financial sector and an extensive audit of the existing facilities available to support cooperative work. This work aims to provided the basis for a more systematic understanding of the relationship between cooperative work and the supporting technology.
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Organisation Website: http://www.lancs.ac.uk